1. General Information

 

This Privacy Policy explains how Timeless by P | Van Varenbergh, Patricia collects, uses, and protects your personal data when you visit or make a purchase on our webshop. We are committed to ensuring that your privacy is protected and that your personal data is processed in accordance with the General Data Protection Regulation (EU Regulation 2016/679 – GDPR) and Belgian law.

 

 

2. Data Controller

 

Timeless by P | Van Varenbergh, Patricia

BE 1021.364.369

Begijnenvest 20, 2000 Antwerp, Belgium

Email: patricia@timelessbyp.com

 

 

3. Personal Data We Collect

 

When you use our webshop, we may collect the following personal data:

 

• Identification data: name, address, email address, phone number.

• Payment details: necessary for order processing (processed securely by our payment provider).

• Order information: purchased products, delivery details.

• Technical data: IP address, browser type, device information, and cookies (see below).

 

 

4. Purpose and Legal Basis of Processing

 

We process your personal data for the following purposes:

 

• To process and deliver your orders (performance of the contract).

• To manage customer service and communication (legitimate interest).

• To send newsletters or promotional offers (only with your explicit consent).

• To comply with legal obligations (e.g. accounting, tax).

 

 

5. Data Retention

 

We retain personal data only as long as necessary:

 

• Order and invoicing data: kept for 7 years (legal obligation).

• Customer account data: kept until you request deletion.

• Newsletter data: until you unsubscribe.

 

 

6. Data Sharing

 

We never sell your personal data. We may share it with:

 

• Payment providers (for secure transactions).

• Delivery services (for shipping your order).

• IT and hosting partners (for website operation).

• These parties only process data on our behalf and under strict confidentiality agreements.

 

 

7. International Transfers

 

We do not transfer your personal data outside the European Economic Area (EEA). If this would change, we will ensure adequate safeguards are in place.

 

 

8. Your Rights

 

Under GDPR, you have the following rights:

 

• Right of access: to know what data we hold about you.

• Right to rectification: to correct inaccurate data.

• Right to erasure (“right to be forgotten”).

• Right to restriction of processing.

• Right to data portability.

• Right to object to processing for direct marketing.

• Right to withdraw consent at any time (where applicable).

 

Requests can be made by email: patricia@timelessbyp.com. We will respond within one month.

 

 

9. Cookies

 

Our webshop uses cookies to improve user experience and analyze traffic.

 

• Necessary cookies: required for the functioning of the site.

• Analytical cookies: to improve website performance.

• Marketing cookies: only used with your consent.

 

You can manage or disable cookies in your browser settings.

 

 

10. Security

 

We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

 

 

11. Complaints

 

If you have concerns about our data processing, please contact us first.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit – GBA):

https://www.gegevensbeschermingsautoriteit.be

 

 

12. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.